Terms and Conditions
Collection of Personal Information
Pool Supplies Warehouse collects the following information regarding visitors to our web site:
- Remote server address (RDNS)
- Date and time of their visit
- Pages accessed
- Documents downloaded
- Previous site visited (HTTP Referer)
- Type of browser used
- Any other information volunteered by you including web registrations, contact information.
Depending on your transaction with us it may be necessary for Pool Supplies Warehouse to collect personal information from you in order to serve you and for other associated administrative purposes.
Cookies are pieces of information that a web site can transfer to a individual’s computer hard drive for record keeping. Cookies can make web sites easier to use by storing information about your preferences on a particular web site when you re-visit the site that established the cookie, the site will read the contents of the cookie from your hard disk.
Some of Pool Supplies Warehouse’ web sites use cookies to enhance user interactions but the only personal information the cookies can contain is information you personally supply.
Sensitive Information
Pool Supplies Warehouse does not collect sensitive information (for example: political or religious beliefs, ethnic background or sexual preferences) about you.
Use & Disclosure
Unless you have instructed us not to do so, personal information may be shared with related companies within Pool Supplies Warehouse where it will remain confidential.
However, we will not disclose your personal information to external parties who are not associated with Pool Supplies Warehouse unless the disclosure is required by law or you have consented to our disclosing the information about you.
When or before we collect your personal information, we will take reasonable steps to inform you of the purpose for which the information is collected. Your personal information collected by Pool Supplies Warehouse will only be used in accordance with the purpose advised and the information will not be used for any other purpose without your consent.
To inform you about our services, Pool Supplies Warehouse may use the information collected to identify products and services which we think may be of interest to you. However, we respect your choice to opt-out of those activities and the option to be excluded from our marketing activities is generally provided at the time of collection or you may contact us at any time to be excluded from our marketing activities.
Data Quality
All information held by us for the purpose notified to you at the time of collection will be maintained in a form that is accurate, complete and up to date. Please contact us if any of the details you have provided to us has changed.
Data Security
The storage and use of the personal information will be undertaken in a secure manner that protects your privacy, records will be kept for as long as required by law or is prudent having regard to administrative requirements.
Openness
You can request us to provide you with access to the personal information we hold about you, for what purposes and how we collect, hold, use and disclose that information.
Access & Correction
You may request access to your personal information held by Pool Supplies Warehouse.
Where necessary, you will be given the opportunity to amend any personal information held by us that is incorrect.
A fee may apply to such access. If we deny your request for access we will let you know why.
Identifiers
Pool Supplies Warehouse does not use identifiers assigned by the Commonwealth Government agencies (for example: tax file number) to identify any individual.
Anonymity
Where it is lawful and practicable Pool Supplies Warehouse endeavours to de-identify information collected about you.
Transborder Data Flows
We will take steps to protect your privacy if information is to be sent outside Australia.
Return Policy
All goods purchased from the Pool Supplies Warehouse online store will be shipped with a receipt enabling warranty through all suppliers.
For any goods damaged in shipping please notify us within 24 hours of receiving your freight by email orders@poolsupplieswarehouse.com.au.
Need to change or cancel your order?
To cancel or change your order please email orders@poolsupplieswarehouse.com.au straight away or notify us.
Freight/Shipping
Pool Supplies Warehouse does not ship goods to any countries outside Australia and New Zealand.
Items will be dispatched by the chosen method within 48 business hours unless otherwise notified by phone or email.